Refund/Return Policy-Goats Trail
Didn't fit the trail? Send it back.
Gear that isn't right can come home to Verona. Kick things off with our return form and we'll take it from there.
The short version
Two weeks for your money back. Start within 14 days of delivery and the refund goes to the card or account you paid with.
A month for store credit. Days 15 to 30 earn a store credit code that never expires.
Wrong size? Swap it. Mail it back on your dime, and your new size ships to you free.
Holiday buys get extra time. Anything delivered Nov 15–Dec 24 can come back for a refund until Jan 9, or for credit until Jan 25.
Quick answers
What condition does it need to be in? Unworn, unwashed and unused, still in its packaging with tags and extras. Detailing supplies need to be sealed.
What's not eligible? Prices ending in $.79 (clearance), made-to-order tire covers and grille inserts, and gift cards.
Something showed up broken or wrong? That's on us. Email support@goatstrail.com with a photo within 7 days, and we'll cover shipping and send a fix or a full refund, even on clearance and custom items.
Returning a big freight item? Email us first so we can schedule a pickup. Return freight is the buyer's cost.
Returning a gift? Use the order number from the packing slip. The credit goes to you, not the person who bought it.
Where do I mail it? Goats Trail Off-Road Apparel Company, 9601 Hill Creek Drive, Verona, WI 53593. Use tracking.
Every detail, including freight and price-difference swaps, is in our Return & Refund Policy. Still stuck? Call 608-347-2848.
