Refund/Return Policy-Goats Trail
Return With Confidence at Goat's Trail
Adventure Awaits – Even in Returns!
Exploration is at the heart of our brand, and we believe your off-road apparel should be as adventurous as you are. But sometimes, things don’t always fit or feel just right. That’s where our hassle-free return policy comes in. Because at Goat’s Trail, we want you to gear up with absolute confidence.
[Start a Return]
Why Choose Goat's Trail?
A Flexible Return Policy
Easy Returns: Initiate within 7 days for a full refund or opt for store credit within 30 days.
No Worries: We thoroughly check returned items within two business days. Only new and unused items are eligible to ensure your gear remains adventure-ready.
Perfect Fit Guarantee
Size Swap Made Simple: Ordered the wrong size? Our team will quickly exchange it for the perfect fit. Complete the online return form and ship the item back to us. Shipping costs are on you, but we handle the rest!
Custom Creations
Our custom-made tire covers and grille inserts are crafted uniquely for you. Please remember these personalized pieces are non-returnable due to their bespoke nature.
Frequently Asked Questions
How do I start a return?
Simply fill out the online return form and send your items back to us at Goats Trail Off-Road Apparel Company, 9601 Hill Creek Drive, Verona, WI 53593.
What if I received a defective item?
Oops, did we slip up? Contact us at support@goatstrail.com, and we’ll fix it immediately, including covering the cost of the return shipping.
Can clearance items be returned?
Items ending in .79 are final sale and cannot be returned.
What happens if I suspect an issue with my custom product?
Our team is committed to ensuring quality. If you have concerns about your custom order, reach out—we’re happy to help.
Our Pledge to You
Your off-road adventures deserve the best gear, and we promise to provide just that. Thank you for choosing Goat's Trail, where your satisfaction is our ultimate trailhead!
Keeping Things on the Straight and Narrow!
We're all about fairness and trust. If we suspect any foul play, like returned items that are worn, altered, or missing accessories, we reserve the right to refuse returns. Remember, it's not just about us – nobody wants to receive a worn-out shirt!
Oops! Did We Slip Up?
Hey, nobody's perfect! If you receive a defective item, or we goofed up and sent you the wrong one, drop us a line immediately at support@goatstrail.com. We'll rectify it pronto, including refunding the cost of the merchandise and shipping charges if the blunder was ours.
At Goat's Trail Off-Road Apparel Company, we're all about making your shopping experience as thrilling as a rollercoaster ride. Because when you're happy, we're over the moon.
100% Satisfaction Guarantee
Just a heads up, certain items, like custom products, can't be returned. But don't worry, we stand firm behind our 100% Satisfaction Guarantee, so gear up for adventure confidently!
