Refund/Return Policy-Goats Trail
Join the Adventure with Goat's Trail!
Imagine the wind in your hair and the open road ahead. You're decked out in the coolest off-road apparel from Goat's Trail and feel like a million bucks.
That's what we're all about. We don't just sell clothes – we provide an adventure. But what if your gear doesn't fit quite right? Don't sweat it! We've got you covered.
Size Swap? Piece of Cake!
Our diligent team is always ready to swoop in and save the day. Ordered the wrong size? Just like your off-road adventures, there's no mountain too high for us to climb. We'll swap it for the perfect fit, no questions asked.
Sure, you'll need to cover the shipping costs, but we'll take care of the rest (exceptions with changes to price points). To avoid a return trip, make sure to check our size charts before hitting that tempting 'buy now' button.
Got Queries? We've Got Solutions!
Stuck with a question that's bugging you more than a pesky fly on a summer's day? Email us at support@goatstrail.com. Our customer support team is always here, ready to tackle your queries head-on!
Our Pledge to You
We don't just believe in the quality of our apparel – we stake our reputation on it. That's why we proudly offer a 100% satisfaction guarantee. We're not just confident, we're superhero-level confident!
Unhappy with Your Purchase? We've Got Your Back!
Ever felt that sinking feeling of disappointment when a long-awaited package turns out to be a letdown? We get it. Not every purchase is a home run, but don't worry.
Return Policy (The Boring Stuff)
It happens to the best of us. You make a purchase, excited and eager, only to find out that it's not exactly what you had imagined. But don't worry! We're here to help. We have steps in place to ensure your online shopping experience remains a positive one.
- All returns should be initiated within seven days of receipt for a credit to the original payment form. Returns after that period will be issued an in-store credit. Unfortunately, we cannot accept returns after 30 days.
- Complete the online return form.
- Ship your items back to us at: Goats Trail Off-Road Apparel Company, 9601 Hill Creek Drive, Verona, WI 53593
- Once returned, we do a thorough check of all items within 2 business days. They must be in new or unused condition, with all original inserts and accessories. You wouldn't want a worn-out shirt, neither would anyone else!
- Appropriate credit will be issued to your account based on your type of return or exchange.
Keeping Things on the Straight and Narrow!
We're all about fairness and trust. If we suspect any foul play, like returned items that are worn, altered, or missing accessories, we reserve the right to refuse returns. Remember, it's not just about us – nobody wants to receive a worn-out shirt!
Oops! Did We Slip Up?
Hey, nobody's perfect! If you receive a defective item, or we goofed up and sent you the wrong one, drop us a line immediately at support@goatstrail.com. We'll rectify it pronto, including refunding the cost of the merchandise and shipping charges if the blunder was ours.
At Goat's Trail Off-Road Apparel Company, we're all about making your shopping experience as thrilling as a rollercoaster ride. Because when you're happy, we're over the moon.
100% Satisfaction Guarantee
Just a heads up, certain items, like custom products, can't be returned. But don't worry, we stand firm behind our 100% Satisfaction Guarantee, so gear up for adventure confidently!
