Frequently Asked Questions
Shipping & Delivery
Yes! Goats Trail offers free standard shipping on qualifying orders of $69 or more within the contiguous United States.
Orders under $69 have a flat standard shipping rate of $6.99.
Oversized products requiring freight delivery are excluded from our standard shipping offer. Additional charges may apply to these items.
Learn more about LTL freight shipping and delivery charges.
Most in-stock Goats Trail products are processed and shipped within 3 business days.
Some products, including partner-brand merchandise and made-to-order items, may require additional processing time.
Once your order ships, you'll receive an email containing tracking information so you can follow your delivery.
Yes! Goats Trail offers Rush Processing for $19.95 on qualifying orders of $69 or more containing only ready-to-ship Goats Trail apparel.
Rush Processing prioritizes your order for shipment within 1 business day, compared to our standard processing time of up to 3 business days.
Simply select Rush Processing in your shopping cart when eligible.
Important: Rush Processing and expedited shipping are two separate services with separate charges.
- Rush Processing ($19.95): Speeds up order preparation and shipment.
- Expedited or Overnight Shipping (additional charge): Speeds up delivery after your order leaves our facility. Available shipping options and rates are displayed at checkout.
Rush Processing is not available for custom-made products, supplier-shipped items, or orders containing ineligible merchandise.
Holiday ordering deadlines vary depending on the product and shipping method selected.
Made-to-order products, including custom spare tire covers and grille inserts, may require additional preparation time.
For the latest Christmas ordering information, visit our Holiday Shipping Deadlines and Delivery Information.
We recommend ordering early during the holiday season because carrier delays and weather conditions can affect delivery.
Once your order ships, we'll email you a shipping confirmation with tracking information.
You can use the tracking link to check your package's delivery progress.
If you have questions about your shipment, get assistance with your Goats Trail order.
Returns, Exchanges & Satisfaction Guarantee
We want you to love your purchase!
Eligible merchandise may be returned within 30 days of delivery, subject to our return policy.
- Days 1–14: Start a return for a refund.
- Days 15–30: Start a return for store credit that never expires.
Products must meet the eligibility requirements outlined in our Return & Refund Policy.
You can start a Goats Trail return or exchange online.
Yes! Eligible apparel items that are not marked Final Sale can be exchanged for another size.
Customers are responsible for return shipping costs, and Goats Trail covers the shipping cost of the replacement item.
We recommend reviewing the product's size chart before ordering to help select the best fit.
At Goats Trail, products with prices ending in $.79 are designated Final Sale.
Final Sale items are not eligible for routine returns or size exchanges.
Additional return restrictions apply to custom spare tire covers, grille inserts, gift cards, and merchandise that has been worn or used.
Our 100% satisfaction guarantee still applies to Final Sale products. If there's a problem with your order, please reach out so our team can help.
We stand behind the products we sell with our 100% satisfaction guarantee.
If your order arrives damaged, defective, or incorrect, please email support@goatstrail.com with your order number and photos of the issue, preferably within 7 days of delivery.
Our team will review the situation and work to make it right, including issues involving Final Sale or custom-made products.
Yes! For the holiday return period described in our policy, eligible orders delivered between November 15 and December 24 qualify for extended returns.
- Refund deadline: January 9.
- Store credit deadline: January 25.
Gift recipients may request a return using the order number from the packing slip. Eligible store credit can be issued to the gift recipient.
For complete eligibility requirements, please review our Return & Refund Policy.
Apparel Sizing & Product Information
We recommend reviewing the size chart provided on each product page before ordering.
Goats Trail apparel uses Gildan garments, and sizing may vary by product style.
For the best fit, compare your measurements with the size chart before selecting your size.
Yes. We generally recommend ordering one size larger in our hoodies for a more comfortable fit.
If you prefer a relaxed fit or plan to wear layers underneath, sizing up is especially helpful.
Yes! Goats Trail proudly offers officially licensed apparel featuring Toyota, Polaris®, Arctic Cat®, and Polaris Slingshot™ designs.
Explore our officially licensed collections:
Spare Tire Covers & Custom Orders
The correct spare tire cover size is determined by the measurements of your actual spare tire.
Look at the numbers and letters printed on your spare tire's sidewall. For example, your tire may display 225/75R16.
When ordering, select the tire size that matches your spare tire.
For step-by-step instructions and sizing diagrams, visit our Spare Tire Cover Size Guide.
Yes! Spare tire covers can be used on many vehicles, including Jeeps, Ford Broncos, trucks, RVs, campers, motorhomes, and trailers.
The important factor is selecting the correct size for your spare tire.
Always verify your actual tire size before ordering rather than relying solely on your vehicle's make or model.
If your tire size isn't available in the product's size options, select OTHER and provide your exact tire size in the designated field.
If you're unsure which size to choose, get help selecting the correct spare tire cover size before placing your order.
Because custom spare tire covers and grille inserts are made to order, they are not eligible for routine returns or exchanges.
However, our 100% satisfaction guarantee still applies. If you receive an incorrect, damaged, or defective product, please contact our customer service team so we can review the issue.
Gift Cards
Yes! Goats Trail gift cards are a convenient gift for off-road enthusiasts, snowmobile riders, and outdoor adventurers.
Our digital gift cards are delivered by email and can be used toward eligible purchases on our website.
No. Goats Trail gift cards do not expire.
Gift cards are nonrefundable and cannot be redeemed for cash, except where required by law.
Customer Support & Privacy
Our team is happy to help with product questions, sizing, orders, shipping, and returns.
Email: support@goatstrail.com
Phone: 608-347-2848
You can also contact Goats Trail customer support through our website.
We take customer privacy seriously and use your information to support your shopping experience, including processing orders, arranging shipping, providing customer service, and other purposes described in our privacy policy.
Our online store is powered by Shopify.
For complete details, please review the Goats Trail Privacy Policy.
Your Satisfaction Matters
At Goats Trail, we're committed to providing quality products and dependable customer service.
Whether you're ordering officially licensed apparel, outdoor gear, or a spare tire cover, we want you to feel confident shopping with us.
We stand behind every order with our 100% satisfaction guarantee.
Have a question or concern? Reach out to the Goats Trail customer service team. We're here to help.
Goats Trail – Own the Trail.
