Refund policy

Return windows

Every window starts on the day your order is delivered.

Start your return

You receive

Days 1–14

Refund to your original payment method

Days 15–30

Store credit

After day 30

Return not accepted

You meet the deadline when you submit the online return form. Your package can arrive after the deadline.

Holiday orders: orders delivered November 15 through December 24 get more time. Start your return by January 9 for a refund, or by January 25 for store credit.

What you can return

Apparel and non-custom accessories, including coolers, recovery ropes, floor mats, camping gear and tools. Items must be new and unused, in original packaging, with all tags, inserts and accessories. Auto detailing supplies must be unopened.

What you can't return

  • Final sale: any item priced ending in $.79. No refund, store credit or size exchange.
  • Custom products: spare tire covers and grille inserts are made to your specifications.
  • Gift cards: not returnable or refundable, except where required by law.
  • Used items: anything worn, washed, altered, installed or missing parts. We ship refused returns back to you at your cost.

Final-sale and custom items are still covered if they arrive defective or we send the wrong item.

Size exchanges

Ordered the wrong size? Start an exchange within 30 days of delivery using the online return form. You pay shipping to send the item back; we ship the new size free.

If the new size has a different price (such as 2XL and up), we'll charge the difference or refund it as store credit. If the new size is out of stock, you'll get a refund or store credit based on when you started the return.

Freight (LTL) items

Oversized items shipped by LTL freight can be returned unused, in original packaging, within 30 days. Email support@goatstrail.com before shipping so we can arrange pickup. You pay the return freight, and original freight charges aren't refunded. 

Gifts

Gift recipients can return an eligible item with the order number. We'll email store credit to the recipient.

Defective, damaged or wrong items

Email support@goatstrail.com within 7 days of delivery with your order number and photos. We'll send a prepaid return label (or arrange freight pickup), then replace the item or refund it plus the original shipping. This covers every product, including final-sale and custom items.

Our quality promise: if your gear has a flaw in materials or workmanship, we'll make it right under these terms.

Refunds and store credit

  • We inspect returns within 2 business days of arrival and email you the result.
  • Refunds reach your original payment method within 5–10 business days of approval.
  • Original shipping charges are refunded only when the error was ours.
  • Store credit is emailed as a code for the full item price and never expires.

How to start a return

  1. Fill out the online return form.
  2. Pack the item with its tags, inserts and accessories.
  3. Ship it with tracking to: Goats Trail Off-Road Apparel Company, 9601 Hill Creek Drive, Verona, WI 53593. We aren't responsible for returns lost in transit.

Questions? Email support@goatstrail.com or call 608-347-2848.