Refund policy

Return Policy-Apparel

It happens to the best of us. You make a purchase, excited and eager, only to find out that it's not exactly what you had imagined. But don't worry! We're here to help. We have steps in place to ensure your online shopping experience remains a positive one.

• All returns should be initiated within seven days of receipt for a credit to the original payment form. Returns after that period will be issued an in-store credit. Unfortunately, we cannot accept returns after 30 days.
• Clearance Items Return Policy-Items ending in .79 are final sale and cannot be returned. 
• Complete the online return form. 
• Ship your items back to us at: Goats Trail Off-Road Apparel Company, 9601 Hill Creek Drive, Verona, WI 53593
• Once returned, we do a thorough check of all items within 2 business days. They must be in new or unused condition, with all original inserts and accessories. You wouldn't want a worn-out shirt, neither would anyone else!
• Appropriate credit will be issued to your account based on your type of return or exchange.

Need Size Swap? Piece of Cake!

Our diligent team is always ready to swoop in and save the day. Ordered the wrong size? Just like your off-road adventures, there's no mountain too high for us to climb. We'll swap it for the perfect fit, no questions asked. Complete the online return form.

You will need to cover the shipping costs, but we'll take care of the rest (exceptions with changes to price points). To avoid a return trip, make sure to check our size charts before hitting that tempting 'buy now' button.

Return/Exchange Policy-Spare Tire Covers and Grille Insert

Custom Made Products Policy

At Goats Trail, we take pride in offering custom made products such as tire covers and grille inserts. These items are meticulously crafted to meet the unique specifications and preferences of our customers. However, due to the personalized nature of these products, we regret to inform you that they not eligible for returns or exchanges.

Why Custom Made Products Are Non-Returnable

When you place an order for a custom made item, our team works diligently to ensure that it meets your exact requirements. This involves a tailored production process that is specific to your preferences. As a result, we are unable to resell these items to other customers if they are returned, as they are made specifically for you.

It is important to note that we strive to communicate clearly about the custom nature of these products before you make a purchase. We want to ensure that you are fully aware of the non-returnable/exchange policy before completing your order.

Quality Assurance

While we understand that not being able to return custom made products may seem restrictive, we want to assure you that our team is committed to delivering high-quality items that meet your expectations. If you have any concerns about your custom order, please do not hesitate to reach out to our customer service team. We are here to address any issues and ensure your satisfaction with your purchase.

• Custom made products, such as tire covers and grill inserts, are crafted to your specifications
• Due to their personalized nature, these items cannot be returned
• We are dedicated to providing quality assurance and customer satisfaction